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Prime MedEquip - Shop Certified Refurbished Medical Device
Shipping Policy: All shipping charges are based on the weight of the product(s) that are ordered and the destination “Ship To” zip code. We calculate these costs by using United Parcel Service’s (UPS) rate calculator.
How to predetermine your shipping costs: Since all of our products come in various sizes and weights, and since we use UPS’s rate calculator which bases costs on zip code information, we cannot offer a standard shipping table indicating the freight costs. Please note: Any orders you place that exceed 150 lbs. in total weight will not have shipping fees noted on your order confirmation. Please note: Any orders you place that exceed 150 lbs. in total weight will not have shipping fees noted on your order confirmation. Instead, freight charges will be calculated manually after your order is placed. The reason for this is that the online calculator from UPS cannot differentiate between individual items being purchased and calculates the freight based solely on total pounds incurred. We manually convert shipments of 150 lbs. or more into smaller parcels for UPS acceptance. After we contact you with your freight charges and your final total, you are never under any obligation to continue with the order if you feel the charges are unacceptable. That is our promise to you.
Street addresses are required: We currently ship most orders to U.S. destinations via UPS ground service to business and residential addresses. We cannot ship to PO boxes because UPS will not deliver to them. If you need expedited freight service on an item, contact us at 727-547-6000 for assistance. Additional charges will apply.
Warranty: Warranties provided by Prime MedEquip cover both the product and the shipping for the length of time stated in the product description. The buyer will receive a replacement product of equal or greater value or have their current product repaired.
Physical damage, water damage, smoke contamination, and bug infestation are NOT covered by the warranty. Manufacturer Warranties are provided through the manufacturer of the product. Contact the manufacturer for details on the Manufacturer Warranty.